In an effort to provide a safe and enjoyable environment for our race fans, while ensuring everyone’s timely entry into each event, the following policies are in effect:
Guest Services
Customer Service is a top priority at Auto Club Speedway and our goal is to ensure that you have a pleasant experience from start to finish. Please review the helpful hints located in the Guest Guide. Click here to view the Guest Guide. If you have any questions during event weekends, please don’t hesitate to visit one of our many information booths, or seek assistance from one of our Guest Services Ambassadors. Questions can also be directed to our Guest Services Department Monday through Friday, 8:00 a.m.–5:00 p.m. by calling 909-429-5616 or by sending an email to guestservices@AutoClubSpeedway.com.
NEW – Need help in the Grandstands, the Opportunity, California FanZone or anywhere else at the track on race weekend? Auto Club Speedway has instituted a new “On-site Text Messaging” program which will allow you to communicate directly with our guest services department. Text ACSFAN
Non-Smoking Policy
In accordance with San Bernardino County Ordinance 31.0215, smoking is prohibited in any spectator seating area, including outdoor athletic recreation bleachers or similar areas used for the viewing of sports and athletic competition. Auto Club Speedway offers clearly marked “smoking areas” away from the seating areas.
Approved Carry-in Items
Fans may enter Auto Club Speedway with the following items:
• One soft-sided bag/cooler, no larger than 6x6x12 inches. Examples include: a soft-sided insulated cooler, a scanner bag, a fanny pack, a purse, a diaper bag, etc. This one bag may be carried in any manner, i.e.: by handle, with shoulder straps, on a belt, etc. The soft-sided insulated cooler may contain ice.
• One clear plastic bag, no larger than 18x18x4 inches. To accommodate samples received and purchases made after fans have parked their cars. This one bag may be carried in any manner, i.e.: by handle, with shoulder straps, etc. Clear plastic bags may not contain ice.
Note: Fans are allowed to bring in one (1) each of the bags described above.
• No hard-sided coolers, regardless of size, are allowed in the grandstands.
• Binoculars, scanners, headsets, cameras, (not in a bag, worn separately over the neck or on the belt) and seat cushions carried separately are allowed.
• Seat cushion bags with compartments will be reviewed on an individual basis.
• Strollers will be permitted into the Opportunity, California FanZone, but will not be allowed into the grandstand seating areas, elevators or concourse (underneath the grandstands). Auto Club Speedway will not assume any responsibility for strollers left unattended.
• Flags are acceptable, provided they are not attached to poles and they do not obstruct other fans’ viewing of racing activities. No flag poles of any type will be allowed. Small nationality flags attached to a pencil sized diameter wooden stick will be allowed.
• All items brought through a grandstand gate will be inspected.
Unauthorized Carry-in Items
The following items may not enter the admission gates:
• Firearms, weapons of any kind, fireworks, alcohol (ABC File # 47-397398 Condition 4) and items restricted by Local, State or Federal laws.
• Hard-sided coolers, thermoses, freezer/ice packets and insulated cups of any size.
• Umbrellas, wagons, inline skates, skateboards, bicycles, scooters (motorized and/or manual), etc.
• Glass, aluminum and metal containers.
• Any bags, backpacks, or containers larger than the allowed size. Bags larger than 6x6x12 inch size will not be allowed inside the gates. This includes bags that are folded to fit the allowed size or placed into a clear bag.
• Pets (excluding properly identified ADA escorts).
• Aerosol Cans (Including sunscreen).
None of the above restricted items may be left in or around the gate area. Please return items to your vehicle. Any items left at the gates will be discarded. Auto Club Speedway reserves the right to refuse entry of any item deemed inappropriate.
