Frequently Asked Questions
- What is Event Ticket Insurance?
- Why do I need Event Ticket Insurance?
- What does Event Ticket ProtectorSM by Mondial Assistance cover?
- When is the best time to purchase Event Ticket ProtectorSM by Mondial Assistance in order to be covered?
- Are there any restrictions or limitations of the protection?
- What if there are changes to my order?
- Do I need to purchase Event Ticket Insurance for each event in my multiple order?
- Do I need to purchase Event Ticket Insurance for each single event ticket order?
- Am I covered if the race is rained out?
- Is my Event Ticket ProtectorSM by Mondial Assistance cancelled automatically if my event tickets are refunded?
- Can I get my money back if I do not attend an event for any reason?
- Who can I call if I have questions about the Event Ticket ProtectorSM by Mondial Assistance ?
- How can I file a claim?
- Why isn't my Event Ticket ProtectorSM by Mondial Assistance purchase displayed in with my ticket information?
- Who provides the insurance for these programs?
What is Event Ticket Insurance?
Event Ticket ProtectorSM by Mondial Assistance offers you greater peace of mind with an event ticket purchase by insuring you against unforeseen circumstances. If a traffic accident, medical issue, mechanical breakdown, jury duty, or other covered reason prevents you from attending the event, 100 percent of the ticket price including taxes and shipping charges is returned to you, up to a maximum of $1,000 per ticket.
Why do I need Event Ticket Insurance?
By purchasing Event Ticket Insurance you are insuring your financial investment of the event tickets including taxes and shipping costs (up to the amount of your policy limits) should your event be cancelled for a covered reason.
What does Event Ticket ProtectorSM by Mondial Assistance cover?
The insurance component of Event Ticket Insurance provides reimbursement for 100 percent of the ticket price including taxes and shipping charges, up to a maximum of $1,000.
Right away! You can purchase insurance up until three (3) days prior to race weekend, but we recommend you purchase as early as possible to have the greater peace of mind that comes with knowing you're covered.
Are there any restrictions or limitations of the protection?
Yes. Every insurance plan contains restrictions and limitations. This product includes General Program Exclusions. Certain pre-existing conditions may be covered. For more information, please refer to the Certificate of Insurance/Policy for the limitations, conditions and exclusions that may apply, or contact Mondial Assistance at 1-800-628-6188 to receive more detailed information.
What if there are changes to my order?
Contact Mondial Assistance directly to inform them of the changes and purchase additional insurance if necessary.
Do I need to purchase Event Ticket Insurance for each event in my multiple order?
Yes. You will have the opportunity to select Event Ticket Insurance for each event (up to $1,000 per event) you wish to insure within your multiple order.
Do I need to purchase Event Ticket Insurance for each single event ticket order?
Yes. Event Ticket Insurance must be purchased separately for each single event ticket order; up to $1,000 per event. Event Ticket ProtectorSM by Mondial Assistance will send you a separate policy for each event purchased.
Am I covered if the race is rained out?
Yes. If you are unable to attend the rescheduled race due to any of the reasons listed above contact Event Ticket ProtectorSM by Mondial Assistance to file your claim.
No. Be sure to contact Mondial Assistance directly to make any changes and/or cancellations to your Event Ticket Insurance protection. Our satisfaction guarantee allows you up to ten days from the purchase date of insurance to cancel your protection plan and receive a full refund of premium, as long as you have not already attended the event or filed a claim. No refunds shall be paid after the ten days. However, if you do have to cancel your event, make sure you review your Certificate of Insurance/Policy.
Can I get my money back if I do not attend an event for any reason?
No. Event Ticket Insurance coverage will only refund prepaid, non-refundable payments if you have to cancel for a covered reason. Covered reasons include sudden medical emergencies, death of a family member or traveling companion, mechanical breakdown on the way to an event, felonious assault, traffic accident while in route to the event, being called for jury or military duty, or having your home rendered uninhabitable. Please note that no benefits will be extended for cancellations due to simply changing your mind.
Who can I call if I have questions about the Event Ticket InsuranceSM by Mondial Assistance?
If you have questions regarding coverage, please contact Mondial Assistance toll free at 1-800-628-6188 or by e-mail at eventservice@mondialusa.com. Representatives are available 24 hours a day, seven days a week to assist you.
Contact the Mondial Assistance claims office at 1-888-799-2832. The claim specialist will let you know what documentation (see the Certificate of Insurance/Policy for specific information) will be required and will send you a claim form. The claims office is open 24 hours a day, seven days a week.
Event Ticket Insurance is purchased directly through Mondial Assistance , the ticket provider's preferred supplier. All policy documentation will be sent directly to you from Mondial Assistance.
Who provides the insurance for these programs?
Mondial Assistance plans are underwritten by BCS Insurance Company, rated "A-" (Excellent) by A.M. Best Co., under BCS Form No. 50.231CW, 50.431, 52.201 or 52.401, or Jefferson Insurance Company, rated "A" (Excellent) by A.M. Best Co., under Jefferson Form No. 102-C-XX-01 or 102-P-XX-01, depending on the insured's state of residence. World Access Service Corp. is the producer and administrator of this plan. The insured shall not receive any special benefit or advantage because of the affiliation between World Access Service Corp. and Jefferson Insurance Company.
About Mondial Assistance
Mondial Assistance is one of the world's largest providers of specialty insurance and assistance services. In the U.S., we're best known for our Access America® travel insurance and Event Ticket ProtectorSM insurance. But we also provide medical assistance to millions of health plan members traveling abroad, and concierge services to millions more credit card users. In fact, over 100 million Americans rely on us each year, whether we're answering routine questions or helping with complex medical and travel emergencies.
Prior to June 4, 2008, the U.S. office of Mondial Assistance, located in Richmond, Virginia, operated as World Access. World Access began operations in 1983, and joined forces with Paris-based Mondial Assistance in 2000. After eight years in the Mondial Assistance family, World Access adopted the Mondial Assistance global brand, to better leverage our integrated global capabilities. We're proud to now communicate as one company, with one voice.
In the U.S., Mondial Assistance employs over 700 people in Richmond (8,600 globally), and continues with Access America as our most recognized brand in the travel services arena - providing travel insurance benefits and emergency assistance services to customers all over the world. Access America products are sold through U.S. travel agencies, cruise lines, tour operators, automobile clubs and e-commerce travel companies. Some of these longstanding, preferred relationships include AAA, American Express, Carlson Wagonlit, Disney Cruise Line, Hotwire and Orbitz.
In the financial services industry, Mondial Assistance is one of the largest suppliers of claims administration, emergency assistance and concierge services to the credit card industry. These clients include VISA USA and VISA Latin America in addition to numerous banking institutions. Mondial Assistance also provides emergency assistance, claims administration, cost containment and provider network access to insurance companies - in addition to international healthcare assistance for over 90 million Blue Cross Blue Shield customers living or traveling abroad.
With the support of Mondial’s 33 offices in 29 countries and an international network of over 400,000 service providers, we provide help anytime, anywhere, and for virtually any reason. Mondial Assistance is backed by Allianz, one of the world’s largest insurers.Privacy Policy
Secure Transactions
We are committed to ensure that all of your World Access Service Corp., a company of Mondial Assistance, transactions are safe and secure and protected by VeriSign. To ensure that every transaction is protected, we use advanced encryption technology; we treat your credit card and personal information with the highest standards of confidentiality and safety. By making your event ticket insurance purchase on our secure server, you are protected by Secure Socket Layer (SSL) technology, utilized by most popular browsers, including Netscape and Microsoft Explorer. This technology allows us to use advanced encryption tools to protect information transmitted between your computer and our server. Once processed by World Access Service Corp., your credit‐card information is not transmitted over the Internet again.
Use of Information
Non‐personal information is collected to track the total number of guests visiting this site and to guide our efforts to improve our site. This information is used exclusively for our internal purposes and is not disclosed to any non‐affiliated third parties. Personal information that can identify a visitor, such as name, address or policy information, is collected only when voluntarily offered and solely for purposes that are clearly identified. We will not share your personal information without your consent. When you make a purchase online with us, we will use your personal and credit‐card information to process your event ticket protection purchase. We will not disclose or sell any of your personal information, including your name, address, credit‐card number, shopping, or transaction history to any third party without your permission.
Links to Other Web Sites
Our site may contain links to other Web sites. We are not responsible for, and make no representations with respect to the privacy practices, privacy statements, or otherwise regarding these or any other Web sites.
Modification of This Privacy Policy
This policy is developed in the context of evolving and changing Internet technologies. Accordingly, these policies are subject to change. Any changes will be posted on this page.
Copyright
Except for material in the public domain under United States Copyright Law, all material contained on this Web site (including all software, HTML code, as well as other code) is protected by U.S. copyright laws. Except as otherwise expressly provided herein, you may not copy, distribute, transmit, display, reproduce, publish, license, modify, create derivative works from, transfer or sell any material contained on the Web site without the prior written consent of the copyright owner. You may download or make a reasonable number of copies of materials displayed on the Web site for the purposes of reviewing the suitability of these products for your purpose, and making a decision as to whether you will purchase these products. Copying or storing of materials displayed for other than such use is expressly prohibited without prior written permission from Mondial Assistance.
How to Contact Us
If you have additional questions or concerns regarding the World Access Service Corp. Privacy Policy, please email us at privacy@mondialUSA.com.
Insurance Benefits
Race tickets with insurance are available for all major events at the Auto Club Speedway.
Click here
to purchase tickets with insurance. To add insurance to your existing order, login to your account and select the order that you would like to add insurance too. From there, follow the on-screen instructions.
Event Ticket Insurance offers you greater peace of mind with an Event Ticket purchase by insuring you against unforeseen circumstances. If a traffic accident, medical issues, mechanical breakdown, jury duty, or other covered reason prevents you from attending the event, 100% of the ticket price, including taxes and shipping charges is returned to you, up to a maximum of $1,000 per ticket.
With Event Ticket Insurance, you can rest assured that your financial loss will be covered if you can't attend an event for any of following covered reasons:
- Illness or Serious Injury - preventing the you or an event companion from being able to use the event ticket, or if a family member is hospitalized or requires care by you
- Traffic accidents - which could prevent you from getting to an event
- Mechanical Breakdown - if your car breaks down within 48 hours of the event
- Airline delay - if your plane or other common carrier is delayed (includes bad weather) while going to the event
- Home or Business Issues - if your home or business is uninhabitable due to fire, flood, vandalism, burglary or natural disasters
- Care for a family member - serious injury to a family member, requiring you to provide care
- Employer Termination - providing protection against a lay-off
- Jury Duty - if you are required to serve on jury duty after having purchased an event ticket
- Required to Work - if your employer requires you to work during the event
- Work Relocation - if you are relocated by your company over 100 miles from your home
- Military Duty - if you are required to miss an event as a result of military orders
- Death - if you, an event companion, or immediate family member passes away
When to Use this Insurance:
Event Ticket Insurance* was designed with the specific needs of event ticket purchasers in mind. This insurance provides Race Cancellation coverage for non-refundable event ticket costs, including any applicable service fees and shipping costs, up to $1,000, if you have to cancel your Event ("race") for a covered reason.
Event Ticket Insurance does not offer coverage for cancellation due to a personal change of plans. Please see the full Certificate of Insurance/Policy links below for full details.
Satisfaction Guarantee:
Within 10 days of purchasing the Event Ticket Insurance, Mondial Assistance will process a full refund of premium to you, as long as you have not already attended your event ("race") or filed a claim. No refunds shall be paid to you after 10 days of purchasing the product.
For questions regarding coverage, please contact Mondial Assistance at at 1-800-628-6188 or by email at eventservice@mondialUSA.com. Complete details regarding all of the benefits described here will be emailed to you upon completion of the insurance purchase.
Click here to view a copy of the Certificate of Insurance/Policy (requires Adobe Acrobat.)
Mondial Assistance plans are underwritten by BCS Insurance Company under BCS Form No. 50.231CW, 50.431, 52.201 or 52.401, or Jefferson Insurance Company under Jefferson Form No. 102-C-XX-01 or 102-P-XX-01, depending on the insured's state of residence. Plan is administered by World Access Service Corp., a company of Mondial Assistance.
Please be advised: This optional coverage may duplicate coverage already provided by your personal auto insurance policy, homeowner's insurance policy, personal liability insurance policy or other source of coverage. This insurance is not required in connection with the insured's purchase of tickets. Plan may not be available in all jurisdictions.
